The call centers represent the service sector, mainly with regard to marketing. The various companies in this sector promote their products or other services of the numerous businesses, mainly of foreign companies.
Because of the convenient workforce that Albania offers, call centers have become the sector that offers the largest percentage of employment among young people.
But how does this industry work? The television program Exclusive, of the issuer Top Channel, dedicated a service to him, examining in detail the structure and operation of call centers.
Albania is a country characterized by high unemployment, especially among young people. According to the official data of theAlbanian Statistics Institute (Instat) currently 26,3% of young people in the age group ranging from 15 to 29 years have no employment.
This value would be much higher if there is no industry in the country that offers large-scale employment for young people among the 15 and the 29 years: the industry in question is the call center industry. Always the Instat data show how in the country there are well 804 call center companies, which offer employment to more than 30.000 people.
But why is this sector so coveted among young people?
The answer is in the words of Berta, one of the many call-center operators working in Albania:
"I started thinking about working in a call center during that time, I think many students have had it and they have it all like me, in which I wanted to have my own autonomy, especially economic. It was the only job that offered the convenience of working 3-4 hours a day, so I could also attend my lectures and seminars at the university. "
Another datum that surprises, as testified Eglantina Bardhi di Together For Life, is that around the 44% of all call-center operators are people who live together or who also have a family, thus breaking the creed that saw call centers only as a youth occupation.
The 90% of them, moreover, also stated in a survey that with the salaries of call centers they keep their families showing even more how this occupation is becoming more and more 'popular' even among adults.
Exclusive, 6 May 2018 - Top Channel Albania
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