The Albanian Civil Aviation Authority (AAC) announced yesterday an important update regarding the airline "Ernest Airlines".
From today 11 January, the Italian airline has completely stopped flights despite the provision of the Italian Civil Aviation Authority (i.e. the suspension of the air transport license) will only enter into force on Monday 13 January.
The decision caused further inconvenience (which are added to those registered in the last few days - delays, cancellation of flights and problems with customer service) for the passengers of the company who had already purchased the ticket for the days of 11 and January 12, given that for these two days "Ernest Airlines" had guaranteed the total normalcy of the twelve scheduled flights.
The press release of the AAC
"According to ENAC, the airline 'Ernest' will no longer be able to carry out any flights, thus stopping all operations. In the past few days, Ernest has made a few flights via short-term chartered planes from other airlines, while having problems with customer service and airports. This incorrect behavior of the airline caused many passengers to lose their flights.
Today, 10 January 2020, the AAC was informed that Ernest would make four flights on Saturday 11 January and eight flights on Sunday 12, via a rented plane. However, at 16:00 pm Ernest informed us with another communication that he had canceled all flights starting tomorrow, January 11th.
The AAC immediately contacted the ENAC executives, who said that as the responsible authority they had just been informed of Ernest's decision and that the airline had guaranteed the refund of the tickets already sold.
The AAC recommends all passengers to make the request (available at the following link) to refund tickets. The suspension of the license was adopted by ENAC on the basis of the provisions of Regulation (EC) no. 1008 of 2008, containing common rules for the provision of air services in the European Community. "- reads the press release published yesterday on Facebook by the Albanian Civil Aviation Authority.